Privacy Notice

01Data controller

Who processes your data

Talkip, S.A. de C.V., a company incorporated in Mexico, is responsible for the personal data collected through the Talkip app and the talkip.app website. You can reach us at privacy@talkip.app.

This notice explains what data we collect, why, who we share it with and what rights you have over it. By creating an account you agree to the processing described here.

02What we collect

What you give us and what the app generates

Account data

• Display name, username and profile photo.
• Email address. You can sign in with Google, with Apple, or with your email and a password. With Google or Apple no password is created in Talkip; if you sign up with email, your password is stored encrypted by our authentication provider and nobody at Talkip can see it.
• Date of birth, used to calculate your age and confirm you are over 18.
• Country and state, and the languages you speak. You can type your country and state manually or, if you grant permission when opening the app, let them be detected from your phone's approximate location; that location is used only to fill in those fields and is neither stored nor tracked.
• Topics of interest you choose when signing up.

Booth data, if you open one

• Booth name, description, topic, and cover photo or video.
• Intro audio, if you choose to upload one.
• The price and duration you set for your calls, in your local currency.
• Ratings, number of calls answered, and the status of your payout account.

Data generated by using Talkip

• A record of the calls you make and receive: with whom, when, how long they lasted, how much was charged and how that charge was split (payment processor fee and Talkip fee).
• Missed calls and call requests.
• Ratings you give and receive at the end of each call.
• Call reports: if, when rating, you indicate something went wrong, we store the reason, the comment you write and the rating, together with the booth's reply.
• Technical quality metrics for each call, from both sides: signal quality, audio loss and seconds with real audio. This is not the content of the conversation; it is used to diagnose failures and resolve reports with objective data.
• Booths you mark as favorites, booths you asked to be notified about when they go live, and people you block.
• Reports you send about other booths.

Technical data

• Device identifiers used to send you notifications and ring your calls.
• Your online status: whether the app is open, whether your booth is live and whether you are on a call. It updates in real time and is shared with other users to show whether you are available.
• App language and settings.
• Technical error and usage logs, to diagnose failures.

03Calls

What happens to the audio of your conversations

The audio of a regular call between a user and a booth travels encrypted and is not recorded, not stored, and nobody at Talkip listens to it. What we do keep is the record that the call happened (date, duration, participants and amount charged), because it is the payment receipt for both parties, together with the technical quality metrics described in section 02.

The exception: company campaigns

Talkip lets companies run campaigns in which they pay to talk with people in their audience. Only those calls are recorded, and in that case:

• You are informed before the call starts and you can choose not to take part.
• The recording is stored privately. The company that ran the campaign and you have access to it; Talkip only accesses it for support or to resolve a dispute.
• The recording is automatically transcribed and analyzed with artificial intelligence to produce a summary of what was said. The company sees the recording, the transcript and that summary in its dashboard.
• You can request deletion of the recording, its transcript and its analysis at any time by writing to us.

No call between users and booths outside those campaigns is recorded under any circumstances.

04Payments

How money is processed

Talkip uses Stripe as its payment processor. Your card details are captured and sent directly to Stripe, which protects them under its own security standards. Talkip never receives, sees or stores card numbers, security codes or expiry dates: we only keep an identifier that lets us ask Stripe to run the charges you authorize, plus the last four digits and the card brand so you can recognize it in the app.

How a call is charged

• Before the call connects, the session price is authorized on your card, in your currency. If the booth charges in a different currency, the price is converted to yours at our payment processor's exchange rate (which includes its currency conversion fee) and the app shows you the approximate amount before you call. Your bank may ask you to confirm the operation (3D Secure authentication); that screen belongs to your bank and Stripe, not to Talkip.
• The charge is not captured when the call ends: it is captured up to 24 hours later, or immediately if you rate the call 4 or 5 stars.
• If you report a problem with the call, the charge is put on hold until Talkip reviews it (6 days at most) and may not go through. If the call does not reach the grace window, or the booth hangs up early, the authorization is released without charge.

If you are a creator

When you activate your booth you connect a Stripe payout account. Your bank account details, your ID and the tax information needed for payouts are provided directly to Stripe. Talkip does not receive or store your bank details; we only keep the status of your payout account (enabled or not) and the record of payouts made.

Your earnings are shown in your local currency. They are held for 30 days after each call to cover reports and disputes. Once your released balance reaches the minimum, you request your withdrawal from the app (or Talkip requests it for you after 7 days) and it is sent to your bank account. For each withdrawal we keep the request, the date, its status and the transfer identifier. If an already-paid call ends in a refund or dispute, the adjustment is deducted from your next withdrawal.

For every paid call we keep the amount, date, currency, parties involved and the breakdown of the charge (payment processor fee and Talkip fee). It is the receipt for both parties and is kept even if you delete your account.

05Identity verification

What happens to your official ID

To receive paid calls, creators connect a Stripe payout account. As part of that process, Stripe verifies your identity and that you are of legal age.

• Your official ID and, where applicable, your selfie are sent directly to Stripe and remain in its custody, subject to its own privacy policy.
• Talkip does not receive, see or store the image of your ID at any time.
• From that process we only keep the result (payout account enabled or not), the date and your payout account identifier.
• That result is used solely to enable your booth and to prevent impersonation and duplicate accounts.

If you prefer not to connect a payout account, you can keep using Talkip as a user, but your booth will not be shown to others and cannot go live.

06What we use your data for

Purposes of processing

Necessary purposes

• Create and maintain your account, and let you sign in.
• Connect calls and ring your phone when someone calls you.
• Process charges, holds and payouts, and issue the corresponding receipts.
• Review and resolve call reports and payment disputes, using the report, the booth's reply and the call's technical metrics.
• Show your booth and your live status to others, if you decide to open one.
• Send you notifications about calls, requests, reports, payouts and account activity.
• Prevent fraud, abuse and impersonation, and suspend accounts that breach our Terms and Conditions.
• Comply with legal, tax and accounting obligations.

Additional purposes

• Recommend booths based on the topics and languages you chose.
• Show you company campaigns looking to talk with people of your profile (age, country, language and gender).
• Understand how the app is used in order to improve it.

You can object to the additional purposes without affecting your use of the app by writing to the email at the end of this notice.

07Who we share it with

Providers that make the app work

Talkip does not sell your personal data or share it with advertisers.

We share strictly necessary information with the following providers:

These providers may only use the information to provide the contracted service, never for their own purposes. We may switch providers within each category; if that implies a relevant change in how your data is processed, we will update this notice.

We may also disclose information when a competent authority requires it under the law, or when necessary to protect people's safety.

What other people see about you

Talkip is an app for conversations between people, so part of your profile is public inside the app. The following is visible to any user:

• Your profile photo and, if you have a booth, your cover photo or video.
• Your display name and username.
• Your age, your country and the languages you speak.
• If you have a booth: its description, topic, price, average rating, the intro audio you publish and its real-time status (live, on a call or offline).

Your public creator link. If you have a booth, you can enable a public link like talkip.app/@yourname to share on your social networks. That page shows your booth's public information (name, photo or cover, description, topic and price) on the open internet, visible to anyone even without a Talkip account, and generates previews when shared on social networks and messaging apps. You can change your username or ask us to disable your public page at any time.

When a call happens, both parties see that same information about each other: the caller sees the booth's profile, and the booth sees the caller's name, photo, age, country and languages. It is reciprocal and necessary so both people know who they are talking to.

If you report a call, the reported booth sees your name, the reason and the comment you wrote, and can reply with its side. We do it this way so the booth knows why a payment is under review and can defend itself; Talkip decides based on both sides and the call's technical metrics.

Never shown to other users: your email address, your exact date of birth, your payment details, your call history or your official ID.

Keep in mind that the content you publish — photo, cover, description, audio and video — can be seen, captured or recorded by other people. Publish only what you are willing to make public.

If Talkip changes hands or shuts down

If the company merges, is acquired or transfers its operation, your data may be transferred to the successor entity, which will be bound to process it under this notice. We will notify you in the app or by email before it happens, and you may delete your account if you disagree.

If Talkip ceases to operate, we will delete the personal data we are not required to keep. Accounting and tax records will be kept for the period required by law, in the custody of whoever is responsible under applicable commercial law.

08Moderation and safety

How we look after the community

• The images and video covers you upload are automatically analyzed to detect sexually explicit or violent content. Content that breaches our policies is rejected before publication.
• Certain booth names and usernames are reserved (registered trademarks, misleading or offensive terms) and cannot be used.
• You can block anyone: they will no longer be able to call you and will not see your booth.
• You can report a booth or a call. Reports are reviewed and may lead to a refund of a charge or to account suspension.
• We keep a count of rejected reports and refunds per user, and of calls ended early per booth, to detect abuse of the reporting system or of the community.
• We apply usage limits and server-side validations to prevent abuse and payment fraud.

We protect your information with encryption in transit and access controls that limit who can view each piece of data. No system is infallible, but we work to reduce risks and will notify you if a breach significantly affecting your data occurs.

09How long we keep it

Retention periods

• Profile and booth data: as long as your account is active.
• Payment, charge and payout records: five years from the filing of the corresponding tax return, as required by Mexico's Federal Tax Code. Kept even if you delete your account.
• Call history and technical call metrics: as long as your account is active; metrics tied to a charge are kept together with its receipt.
• Call reports: until resolved and, afterwards, as history to detect abuse (we count rejected reports from the last 30 days and refunds from the last 90).
• Company campaign recordings, transcripts and analyses: for the duration of the campaign and up to twelve months afterwards, or until you request deletion.
• Accounts suspended for breaches: we keep a minimal identifier and the reason for suspension, even after account deletion, to prevent the person from signing up again and to protect the community. We do not keep their profile or content.
• Reports and security logs: as long as needed to investigate and prevent abuse.

10Your rights

What you can demand from us about your data

You have the right to:

• Access the personal data we hold about you.
• Rectify data that is inaccurate or incomplete.
• Cancel or request deletion of your data, subject to applicable legal limitations.
• Object to our use of your data for additional purposes.
• Port your data, receiving it in a readable format.
• Withdraw any consent you have given us.

To exercise any of these rights, write to privacy@talkip.app from the email associated with your account. We will respond within twenty business days at most.

If you believe your right to data protection has been violated, you may contact the data protection authority of your country of residence.

11Deleting your account

How you leave Talkip

You can delete your account at any time from the app settings, or by writing to us. When you do:

• Your profile, your booth, your username and the content you published are deleted, including your public creator page if it was enabled.
• Your favorites, your blocks, your call requests and the campaign recordings in which you took part as a booth are deleted.
• You stop appearing to other users and nobody can call you.
• Records of transactions already made are kept, dissociated from your profile, for the tax period described in section 09.
• If you have earnings pending payout, we will contact you to settle them before completing the deletion.

12Minors

Talkip is for people over 18 only

Talkip is intended exclusively for people over 18. We do not knowingly collect data from minors.

If we detect that an account belongs to someone under 18, we will suspend it and delete its data. If you are a parent or guardian and believe a minor in your care created an account, write to privacy@talkip.app and we will act immediately.

13International transfers

Where your data lives

Talkip is available in multiple countries. Our infrastructure providers may store and process information on servers located outside your country of residence, mainly in the United States.

When this happens, we ensure adequate safeguards through contractual clauses and the mechanisms provided by applicable regulations.

14Changes to this notice

When we update something, we tell you

We may update this notice to reflect changes in the app, in our providers or in the law. The date of the last update always appears at the top of the document.

If a change significantly affects how we process your data, we will notify you in the app before it takes effect.

15Contact

Talk to us

For any question about this notice or about the processing of your personal data:

• Privacy and exercise of rights: privacy@talkip.app
• General support: support@talkip.app

Talkip, S.A. de C.V.